Delta’s mobile app update helps travelers navigate airports

Delta's mobile app update brings turn-by-turn directions to the palm of your hand.

Delta’s mobile app update brings some welcome additions for travelers and adopted new technology to make it happen.

The app now offers travelers access to their boarding pass, flight details, and maps on iPhone, even when a reliable Wi-Fi or cellular connection isn’t available.

Users can download a trip, then access their boarding pass and full itinerary anytime, including when their phone is in “airplane mode.”

The features are expected to be available to Android users in spring 2017.

Screenshots of Delta's mobile app update.
Here are some of the features you can expect in Delta’s mobile app update.

What’s inside

Customers will immediately have access to over a dozen airport maps in the U.S. and around the world, including Hartsfield-Jackson Atlanta International Airport (ATL), Ronald Reagan Washington National Airport (DCA), and Narita International Airport (NRT). Additional maps will be rolled out in spring 2017.

Passengers can access the maps by tapping the departure city code, arrival city code or gate numbers on their digital boarding pass, or through My Trips, Flight Status and the “More” section.

Wayfinding technology

Delta said they worked with travel-focused tech start-up LocusLabs to develop “wayfinding” map functionality that provides turn-by-turn navigation.

The new maps also accept search terms for a connecting gate or popular points of interest, like “coffee” or even brand names like “Starbucks.”

Once a user makes a search selection, the app automatically delivers turn-by-turn directions to it.

Airport maps included are: ATL, BOS, CVG, DCA, DTW, JFK, LAX, LGA, LHR, MCO, MSP, NRT, SEA, SFO and SLC. Maps for AMS, CDG, GRU, MEX and PVG will become available in spring 2017.

The new app features made their debut the same week Delta announced free main cabin meals in 12 of its longest domestic routes.

In fall of 2016, Delta began using RFID bag tags systemwide to track checked bags and implemented push notifications in real time so customers can personally track their bags with the app.

What do you think about Delta’s mobile app update?

Check out Delta’s mobile app update infographic:

Delta's mobile app update brings turn-by-turn directions to the palm of your hand.

Featured image courtesy of Delta.


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